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30-DAY RETURNS
Not in love with it? Send it back.
We want you to love your purchase. If you're not completely satisfied, we offer a 30-day return policy from the date of delivery.
＋ Eligible for Return
- Unworn and unused — original condition, all tags and packaging intact
- Valid proof of purchase — receipt or order number
- Requested within 30 days of the delivery date
－ Non-Returnable
- Earrings (for pierced ears)
- Customised or personalised items
- Items marked "Final Sale" or "Non-Returnable"
How to Initiate a Return
01
Contact us. Email contact@re-forge.store or log in to your account with your order number and reason for return.
02
Pack your item. Securely repack it in its original packaging, including all tags and certificates.
03
Ship it back. Send to the address in your return instructions. Return shipping is the customer's responsibility unless the item is faulty or incorrect.
Refunds
Once received and inspected, we'll notify you of approval or rejection. If approved, refunds are processed within 3–5 business days to your original payment method. Shipping fees are non-refundable.
Exchanges
Need a different size or style? We offer exchanges. Email contact@re-forge.store and we'll guide you through the process.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery. We'll provide a prepaid return label and offer a replacement.
Questions about your return?
contact@re-forge.store